Balancing Patient Satisfaction and Staff Efficiency

Geisinger Health System Case Study Workshop

Introducing an on-demand patient meal service with 98% Service-Level Agreement guarantee

Presenter: Seth Hostetler, Process Engineer, Geisinger Health System


In this workshop, Seth Hostetler discusses how he used simulation modeling to help design a new on-demand meal delivery process for inpatient units.

This project posed several conflicting objectives, including patient satisfaction and staff efficiency. He will describe how using simulation modeling he was able to provide valuable information to the design process. This also allowed management the ability to make informed decisions when making choices, as there was always a trade-off being made between objectives.

Seth has led and worked on many process improvement projects in healthcare. He focuses most of his work in the care support services, working to improve the logistics and support processes.

Examples of his past and current projects include: warehouse design and improvements, developing a new recall management process, sterile instrument tracking and supply delivery methods, and designing new workflows for inpatient unit staff.

View Workshop Slides

We hope you enjoy the workshop. If you’d like to learn more about Todd’s work, or about using simulation in your organization, please contact us.

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