Last reviewed: May 29th, 2025
Your privacy is important to us, and we promise to respect it. At Simul8 Corporation, a Minitab Company, we conduct our business in compliance with applicable laws on data privacy protection and data security. This Privacy Notice tells you what to expect when we collect and process your personal information.
As you navigate through this website, we will collect various information related to your time on the website, including some personal information if you have voluntarily supplied it. We may also collect information when you are in contact with us about the products/services we provide (whether it is by telephone, email via the forms on our website, through applications or platforms we use, through our social media platforms or even face to face). We use the information we collect only in compliance with the Minitab Privacy Notice.
If you do not agree with the data practices described in the Minitab Privacy Notice or this Privacy Notice, you should not use the website, Simul8 Online.
This Privacy Notice governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information.
This Privacy Notice governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information.
We periodically update this Privacy Notice. We will post any Privacy Notice changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification, or if you have a Simul8 Online account, through the notifications when you log in to your account.
While we will notify you of any material changes to this Privacy Notice, we encourage you to review this Privacy Notice periodically.
If you have any questions about this Privacy Notice or our treatment of the information you provide us, please contact us:
E-mail: DPO@minitab.com
Phone: +1-814-238-3280 or +1-800-448-3555
Mail: Minitab, LLC
Attention: Data Protection Office
1829 Pine Hall Road
State College, PA 16801 USA
You are free to explore this website without providing any personal information about yourself. When you visit this website or register for Simul8 Online, we request that you provide personal information about yourself, and we collect navigational information. Failure to provide the information may impact on our ability to deliver some or all of our services.
As our products and services are provided on a business to business basis rather than to consumers any personal information collected from you will as far as possible be restricted to contact or user information. Personal information therefore refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business that is relevant to our business relationship with you and may include details of any of your employees who are authorised by you to use our products or services.
Given the nature of the products and services we sell it is extremely unlikely that we will require to collect any sensitive data about you. Sensitive data is personal information which includes your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic or biometric data, or information concerning your health or mental wellbeing or sexual orientation. Where we do require to process such sensitive data to provide services to you we will notify you in advance and will request your express consent in writing to process such sensitive data.
When you use our websites and services, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by us for the operation of Simul8 Online, to maintain quality of Simul8 Online, and to provide general statistics regarding use of this website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
The websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at , so that we may delete the information.
We will never sell your personal information to any third party.
In addition to the uses identified elsewhere in this Privacy Notice, we may use your personal information to:
We use the information collected through Simul8 Online by our customers for the following purposes:
If you are a visitor/customer located in the European Economic Area ("EEA"), Simul8 Corporation, a Minitab Company, is the data controller of your personal information.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are. Typically, our legitimate interests include improving, maintaining, providing and enhancing our technical products and services, ensuring the security of such services and carrying out marketing activities.
We use navigational information to operate and improve the websites and Simul8 Online. We may also use navigational information alone or in combination with personal information to provide you with personalized information about us.
We post customer testimonials and comments on our websites, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures taking into account the nature of risk involved in processing and the types of information processed. Further details of security measures can be requested from DPO@minitab.com.
Where you have an account with us this will be subject to our Terms of Service and any logins or passwords you have must be kept secure and must not be disclosed to third parties which failing we will have no liability for any loss or unauthorised access to your information caused by your failure to keep such passwords or logins secure.
Our websites include social media features, such as the Facebook Like button and widgets, such as sharing buttons or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Notice does not apply to these features. Any information, communications or materials submitted via social media platforms are done at your own risk and without any expectation of privacy Your interactions with these features and the social media platforms are governed by the Privacy Notice and other policies of the companies providing them as we cannot control the actions of other users of these platforms or the actions of the platforms themselves.
Our websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Notice does not apply to these other websites, which are subject to any privacy and other policies they may have.
We offer publicly accessible blogs and message boards. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the websites if you so request, as described in "Opting out and unsubscribing" below.
How long we keep information we collect about you depends on the type of information, and this is described in further detail below. In working out how long we retain personal data we look the type of personal data involved, the purpose of processing, how sensitive or confidential the data is and at legal and commercial considerations including any legal obligations we have. By way of example by law we are required to keep accounting records for six years after end of the year in which the last transaction occurred. This means that we will be required to keep some basic customer details for that purpose even although our relationship with you may be at an end. However, it should be noted that the requirement is basic customer details and therefore it is not legitimate to also keep information such as your preferences for that period of time.
After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about Simul8 products, services, Simul8 Online, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To unsubscribe from our communications" below.
If you share simulations while using Simul8 Online, you as a user, decide how long to have the simulation live on your account and who to share this with. If a user terminates their use of Simul8 Online, then we will provide the user with access to all information stored for the user by Simul8 Online, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, from Simul8 Online.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Simul8 products or services.
We may share or disclose your personal information to the following types of third parties for the purposes described in this Privacy Notice:
We employ other companies and people to provide services to visitors to our websites, our customers, and users of Simul8 Online and may need to share your information with them to provide information, products or services to you. Examples may include analyzing data or performing statistical analysis, providing marketing assistance, customer journey tracking and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies and to use personal information only for provision of the services to us and in a manner which is consistent with this Privacy Notice.
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your personal information except for these purposes, and they are required to maintain the confidentiality of your information.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Simul8 Corporation, a Minitab Company, on the websites, Simul8 Online. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
To facilitate our global operations and dependent on where you are based, we may transfer information to either the United Kingdom or the United States and allow access to that information from countries in which the Simul8 Corporation, a Minitab Company, affiliated entities have operations but only for the purposes described in this Privacy Notice. However where possible storing and processing will take place in the region in which you are based.
This Privacy Notice shall apply even if we transfer personal information to other countries. We have taken the appropriate safeguards as required by data protection legislation to require that your personal information will remain protected.
When we share information about you within and among affiliated entities, we make use of standard contractual data protection clauses, which have been approved by the European Commission. Where we use cloud-based services or third-party providers of such services and in either or both circumstances the data is processed outside of the EEA if you are an EU based individual that will be regarded as an overseas transfer. Before instigating an overseas transfer, we will ensure that the recipient country and/or processor has security standards at least equivalent to EU standards and in particular one of the following permitted safeguards applies:
If none of these safeguards exist, then we may seek your explicit consent for an overseas transfer. In line with your rights as an individual you are free to withdraw this consent at any time.
We use cookies (small, often encrypted, text files that are stored on your computer or mobile device) and similar technologies (“cookies”) to provide our products, services, and help collect data. Our Cookies Policy explains how we use cookies to collect information about the way you use our products and services, and how you can control them.
You have the following data protection rights:
To exercise any of these rights, please contact us at:
E-mail: DPO@minitab.com
Phone: +1-814-238-3280 or +1-800-448-3555
Mail: Minitab, LLC
Attention: Data Protection Office
1829 Pine Hall Road
State College, PA 16801 USA
We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" or “subscription preferences” link located on the bottom of our emails, updating your communication preferences, or by emailing us or postal mail to:
Mail: Minitab, LLC
Attention: Data Protection Office
1829 Pine Hall Road
State College, PA 16801 USA
Customers cannot opt out of receiving transactional emails related to their account with us.
Simul8 Online allows any company that uses it to build and upload simulations and relevant supporting information. The information added to Simul8 Online is stored and managed on Amazon Web Services' servers. This information is then used to understand and improve the user experience of the platform and collect usage statistics.
Our customers use Simul8 Online to build simulations that they can use to learn more about their business. We do not control the content of these simulations or the types of information that our users may choose to share using Simul8 Online. We process our users information as they direct and in accordance with our agreements with our users, and we store it on Amazon Web Services' servers. Our agreements with our users prohibit us from using that information, except as necessary to provide and improve Simul8 Online, as permitted by this Privacy Notice, and as required by law.
If you have any questions about Simul8 Online please contact us by emailing Legal@minitab.com and we’ll be happy to help.