30% Reduction in Wait Times using DMAIC

Like many Emergency Departments, Memorial Health has been working to reduce waiting times. Recently, they have successfully reduced the wait time for a CT scan by 30%, which has reduced length of stay, avoided a capital expenditure cost, and improved throughput in their Level I Trauma Center.

This was achieved at Memorial Health by integrating process simulation into their standard Six Sigma DMAIC projects. Todd Roberts shared with us the details of their approach to process improvement, of which simulation is a key component.

  • Analyze – Built and validated the model.
  • Improve – Identified bottlenecks and tested process changes.
  • Control – Used results to predict sustained outcomes.

Watch the Recording

View Workshop Slides

We hope you enjoy the workshop. If you’d like to learn more about Todd Roberts'’s work, or using simulation in your organization, please contact us.

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